Fill out the form to return your items and obtain a refund on the payment method used when ordering.
How does it work?
- Fill in the fields with the codes of the items you want to return, please tell us the reason for your request.
- Indicate if you prefer to send the return yourself or use our home pickup service, you can find the rates here.
- If you use our home collection service, prepare the items to be returned in an envelope, the courier will apply the return label.
- If you send the return, our address is Ora SRL, Via boscofangone, CIS DI NOLA, Isola 5, lot 516/517 - 80035 Nola (NA)
- If you need help contact us at customer care on 081 2131525
'The option to change size or model is valid only for Italy.'
Fill out the form to return your items and obtain an exchange of size, color or model.
The first and second request to change size or model are Free.
The third request to change size or model costs €3.
How does it work?
- Fill in the fields with the codes of the items you want to return and those to receive as a replacement, please indicate the reason for your request
- We will prepare your new items and carry out the delivery of the latter and the collection of those to be returned to us.
- Prepare the items to be returned in an envelope, the courier will apply the return label.
- If you need help, contact customer care on 081 2131525
Fill out the form to return your items and obtain a purchase voucher for the value of the return, which you can use whenever you prefer without a time limit.
Returns with a voucher request and home collection are Free.
How does it work?
- Fill in the fields with the codes of the items you want to return, please tell us the reason for your request.
- Prepare the items to be returned in an envelope, the courier will apply the return label.
- Al ricevimento degli articoli ti invieremo una mail con un codice sconto del valore del reso.
- If you need help, contact customer care on 081 2131525
